Troubleshooting

Licensing Troubleshooting

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Upon attempting to authenticate with the Autodesk Vault instance, you receive an error.

And even after checking that the Vault User credentials are correct in the Vault ADMS / Thick Client, the error persists.

Check the most recent WebServerDebug.txt log file in the MinuteView Web Server Debug folder C:\TEMP\WebServerDebug.

Navigate to the MinuteView Console -> Base Layer Integrations -> Autodesk Vault, and double check that the Autodesk Vault configuration is correct and without typos.

TIP

The URL specified in the VaultBaseURL will always navigate to the IIS Homepage.

If the homepage is not loading, check for a typo in the URL